To check the status of your claim or update your account information, please visit UNL’s Customer Portal.
Exceptional Customer Service
Thank you for choosing us to serve your supplemental health and life insurance needs! Considerate, personal service has been an essential part of our foundation since our inception in 1961. We strive to offer a genuine one-on-one customer experience. Our friendly, knowledgeable staff is waiting to answer any questions you may have.
Insurance Across the Country
UNL is licensed in 25 states to serve your insurance needs with more states coming soon!
Trusted health Guidance from Ask Mayo Clinic
Another value-added benefit of being a UNL customer is having access to Ask Mayo Clinic, a free, trustworthy resource that allows you to access a 24-hour nurse line and online symptom assessment for answers that are time-saving, cost-saving and potentially life-saving.
of callers are guided to a lower, more appropriate level of care than they originally intended to seek*
of callers would have sought an inappropriate level of care had they not called Ask Mayo Clinic*
of callers report high levels of satisfaction with Ask Mayo Clinic*
What Our Policyholders are Saying
“I purchased a cancer policy in March 2017. In November 2017, I filed a claim. The premium that I was paying for the Lump Sum portion of my policy through easy pay was canceled so that I no longer had to pay that part of the payment. And I received a $20,000 check for this portion of my plan. The UNL Cancer plan has helped me through a difficult time in my life. Great company, great products, great customer service. Thank you UNL.”
– Sylvia P
Frequently Asked Questions
Contact our Customer Service Department at (800) 207-8050 or log on to the UNL Customer Portal to download your claim form. You will need your policy number to complete your claim form.
A family member, beneficiary or funeral home should call our Customer Service Department at (800) 207-8050 with the following information:
- Insured’s name
- Policy number
- Date of death
Customer Service will verify we have a life policy in force for this individual and will advise the necessary documentation needed to file the claim.
Initial documentation needed includes:
- Completed claim form, including HIPAA form, but the beneficiary or beneficiaries
- Original, certified death certificate
- Copies of any police or autopsy reports (if applicable)
Our Customer Service Department will send a letter listing the documents needed and provide the necessary claim form. Once this documentation is returned to UNL, your Claim Support Representative will review the claim and notify you if any additional forms or information are required.
If your health policy has been lapsed for more than six months, policy reinstatement is unavailable. If your policy has been lapsed for less than six months, you may apply for reinstatement.
Please call our Customer Service Department at (800) 207-8050 and we will provide you with the necessary reinstatement form that you will need to complete as well as the premium amount needed for reinstatement. When the completed reinstatement application and premium have been received, our Underwriting Department will review. If approved, the premium will be applied and your policy will be reinstated; if it is not approved, your premium will be returned to you.
Yes, call our Customer Service Department at (800) 207-8050 to verify your address and we will send you a new one. There will be a $25 fee for your replacement policy.
Call our Customer Service Department at (800) 207-8050 to verify your address and we will send you a replacement card.
Yes, just send us your request in writing and we will be happy to take care of that for you. Our mailing address is PO Box 1154, Glenview, IL 60025-1154